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VALID FROM 01.10.2019

A. Inpro Insurance Brokers OÜ - a company operating as an insurance broker (reg. Code 14778803), has been included in the list of insurance intermediaries by the Financial Supervision Authority (Finantsinspektsioon) of the Republic of Estonia ( The legal address of Inpro Insurance Brokers OÜ: Raua tn. 32, Tallinn 10512, phone: (+372) 383 8118 or (+372) 58 558 558, e-mail:, web page:

B. Inpro Insurance Brokers OÜ provides the services of an insurance broker based on the interests of the Client and helping him to conclude an agreement on the basis of an independent analysis, which means that Inpro Insurance Brokers OÜ is a representative of the Client in relations with the insurance companies and during the provision of insurance services to the client When concluding insurance contracts, a broker cooperates with insurance companies only to the extent necessary for requesting insurance offers, mediation in concluding an insurance contract, and assistance to a client in claim handling process.

C. The fee (commission) for the provision of insurance broker services, as a rule, is a certain percentage of the insurance premium or a fixed amount. In most cases, Inpro Insurance Brokers OÜ receives a fee (commission) for the services of an insurance broker from insurance companies, and for customers who have entered into insurance contracts with insurance companies, Inpro Insurance Brokers OÜ does not charge additional fees.

D. Inpro Insurance Brokers OÜ can receive a fee (commission) for the services of an insurance broker both from the policyholder and from the insurance company (when it pays a mediation fee instead of the policyholder), or by combining the above methods. Inpro Insurance Brokers OÜ always informs the Client of the amount of payment for its services and which party pays it, as well as the principles of forming a fee for the provision of insurance broker services depending on the insurance contract.

E. Professional liability insurance of Inpro Insurance Brokers OÜ at Lloyd’s Insurance Company S.A. (Reinsured by Lloyd’s Syndicate CNR 2088), c.c. 0682.594.839 (Belgium). Address: Bastion Tower, Place du Champs de Mars 5, Brussels, 1050 Belgium

F. Disputes are resolved in accordance with the procedure for resolving customer complaints established by Inpro Insurance Brokers OÜ, which is published on the website Inpro Insurance Brokers OÜ actions may be appealed to the Consumer Complaints Commission under the Consumer Protection Board (the conditions of appeal are published on the website (, the Financial Supervision Authority of the Republic of Estonia ( or the court (

G. The information specified in clauses A-F may and shall be communicated by Inpro Insurance Brokers OÜ to the client or policyholder verbally and then sent on a permanent data carrier along with the General Terms and Conditions of the Brokerage Contract and the Offer.

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